CloudMyLab Access Methods

CloudMyLab Access Methods

Introduction

 

Preface

This document outlines how to access and use the service on Cloud My Lab infrastructure.

Audience

This document is intended for use by Cloudmylab customers and partners.

Scope

The scope of this document is to ensure that the user understands the environment specifically.


3 ways to access services on CloudMyLab infrastructure


 IP
Access IP

Port

Username

Password

Refer to onboarding Doc

Refer to onboarding Doc

Refer to onboarding Doc

Refer to onboarding Doc

Re

  1. Open Remote Desktop Client Application
    1. a.       If you are using a windows machine
      1. You can either search for the application, or
      2. Open run and type mstsc.exe
    2. b.       If you are using Mac, please follow the steps mentioned here
  1. Enter the credentials as provided in the email in the
   

   

Using your browser, navigate to web RDP URL as mentioned in Onboarding Document. You will see a login as shown below

For username and passwords refer to your onboarding document. If you are signed up for Multifactor-Authentication using cloudmylab.com, you will need to enter the Access Pin from Duos Authentication app
Refer to MFA documentation here


     
Once you have successfully logged in, you will be taken to the home screen, where all available connections are listed, or directly to a connection, if you only have access to one connection.



Click on the connections to initiate a web RDP session to access CloudmyLab infrastructure provisioned for you.

LOGGING OUT OF WEB RDP SESSION


hit CTRL+ALT+SHIFT on your keyboard to open the sidebar




Click on your username to open the drop-down menu, click on Disconnect to logout from the current session






COPY PASTE TEXT VIA WEB RDP

On a desktop or other device which has a hardware keyboard, you can show this menu by pressing Ctrl + Alt + Shift. If you are using a mobile or touchscreen device, you can do so by swiping right from left edge of the screen. To hide the menu, press




At the top of the menu is a text area labeled Clipboard. The text area functions as an interface between remote clipboard and local clipboard.


Open the Cisco Anyconnect VPN client , the client can be downloaded from the URL provided in your onboarding document sent in a separate email



Enter the server hostname: <get from onboarding document> in the Hostname Field and click on Connect
For username and passwords refer to your onboarding document. If you are signed up for Multifactor-Authentication using cloudmylab.com, you will need to enter the Access Pin from Duos Authentication app
Refer to MFA documentation here




You will see this status below when connected




SUPPORT INFORMATION

CloudMyLab support for Enterprise Customers and Partners 
US business hours Phone Support: 1-408-201-9381
Monday through Friday: 7:00 AM to 11:00 PM EST
Saturday: 09:00AM -5:00PM EST
24/7 Chat and Email Support 

Sundays: Email only support.


CloudMyLab support for Web and General Customers 

24/7 Chat and Email Support 
Sundays: Email only support.





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