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CloudMyLab Access Methods

Lab

Introduction

Preface

This document outlines how to access and use the service on Cloud My Lab infrastructure.

Audience

This document is intended for use by Cloudmylab customers and partners.

Scope

The scope of this document is to ensure that the user understands the environment specifically.

There are 3 ways to access services on CloudMyLab infrastructure:

Direct RDP Access

Direct RDP

Access IP

Port

Username

Password

Refer to onboarding Doc

Refer to onboarding Doc

Refer to onboarding Doc

Refer to onboarding Doc

  1. Open Remote Desktop Client Application
    1. a.       If you are using a windows machine
      1. You can either search for the application, or
      2. Open run and type mstsc.exe
    2. b.       If you are using Mac, please follow the steps mentioned here
  2. Enter the credentials as provided in the email in the

    

 image1-1

    image2-1

Web RDP Access

WEB RDP

Using your browser, navigate to web RDP URL as mentioned in Onboarding Document. You will see a login as shown below

For username and passwords refer to your onboarding document. If you are signed up for Multifactor-Authentication using cloudmylab.com, you will need to enter the Access Pin from Duos Authentication app

Refer for more to our MFA documentation guide

 image3-1

Once you have successfully logged in, you will be taken to the home screen, where all available connections are listed, or directly to a connection, if you only have access to one connection.

 image4-1

 

Click on the connections to initiate a web RDP session to access CloudmyLab infrastructure provisioned for you.

LOGGING OUT OF WEB RDP SESSION

hit CTRL+ALT+SHIFT on your keyboard to open the sidebar

 image5-1

Click on your username to open the drop-down menu, click on Disconnect to logout from the current session

 image6-1

image7-1 

 

COPY PASTE TEXT VIA WEB RDP

On a desktop or other device which has a hardware keyboard, you can show this menu by pressing Ctrl + Alt + Shift. If you are using a mobile or touchscreen device, you can do so by swiping right from left edge of the screen. To hide the menu, press

 image8-1

 

At the top of the menu is a text area labeled Clipboard. The text area functions as an interface between remote clipboard and local clipboard.

Cisco AnyConnect VPN

CISCO ANYCONNECT VPN

Open the Cisco Anyconnect VPN client , the client can be downloaded from the URL provided in your onboarding document sent in a separate email

 image9-1

 

Enter the server hostname: <get from onboarding document> in the Hostname Field and click on Connect

For username and passwords refer to your onboarding document. If you are signed up for Multifactor-Authentication using cloudmylab.com, you will need to enter the Access Pin from Duos Authentication app

Refer for more to our MFA documentation guide

image10-1

You will see this status below when connected

 image11-1

 SUPPORT INFORMATION

CloudMyLab support for Enterprise Customers and Partners 

  • US business hours Phone Support: 1-408-201-9381
  • Monday through Friday: 7:00 AM to 11:00 PM EST
  • Saturday: 09:00AM -5:00PM EST
  • 24/7 Chat and Email Support 
  • Sundays: Email only support.
  • ​Email: support@cloudmylab.com

Web & General Customer Support

CloudMyLab support for Web and General Customers 

Additional Information