I would like to book a rack session, but the slot I prefer is already taken. What should I do?

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• Can you book a session for me?

  We can book a session for you. However, we recommend you book your sessions via our easy Online Scheduling System so you can book your sessions at your convenience.

• I want to book a dedicated rack for a week or a month. Will it be rented to me solely?

  Yes, all racks you rented will be for your use exclusively. No one is allowed to use your rack and you can leave the rack as it is and pick up where you left off once you return.

• Is there a way to cancel my booked session?

  Yes, you can cancel it via our Scheduling System. We recommend that you make necessary changes 72 hours before your scheduled session.

• What if I don't like your CCIE labs?

  We try everything possible to make our customers happy with our services. If you still don't like our labs and we are not able to provide you working lab environment, we will give you a 100% refund if you cancel within the first 7 days of the start/ ...

• I mistakenly booked a different time slot, can I change it?

  Yes, you can send us a request to change it. However, we encourage that you send us the request for change 72 hours before your rental time so we can check if your desired time slot is still available. Otherwise, we would not be able to process your ...