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INTRODUCTION
PREFACE
This document outlines how to access and use the service on Cloud My Lab infrastructure.
AUDIENCE
This document is intended for use for Enterprise Customer and Partners only.
SCOPE
The scope of this document is to ensure that the user understands the environment specifically.
Getting Access to POD
USER REGISTRATION FOR NEW USERS
Navigate to the custom URL provided to you in the on boarding Document. Click on Register and fill in the required details for registration.
While Registering you need ensure that you are using 14 Character Complex Password
Check out our Password Setup and Reset Password
Guide.
Once you see registered successfully, click on “Back to Login” as shows in previous screenshot
Click on Login using the credentials you created in previous step
PASSWORD RESET INSTRUCTIONS
Navigate to the custom URL provided to you in the on boarding Email. Click on Login and then forgot password.
Enter the registered email address and click continue. Make sure you type in the user email correctly and an email will be sent to your inbox
If email doesn’t show up in box, kindly check your spam folder for password reset email from CloudMyLab <
webservices@cloudmylab.com>
Click on "click here" to start password reset process
Common Errors
Password Constraint Rules Failed
Please ensure that you are using a Strong 14 Character password
SUPPORT INFORMATION
CloudMyLab support for Enterprise Customers and Partners
US business hours Phone Support: 1-408-201-9381
Monday through Friday: 7:00 AM to 11:00 PM EST
Saturday: 09:00AM -5:00PM EST
24/7 Chat and Email Support
Sundays: Email only support.
Email:
support@cloudmylab.com
24/5 Chat and Email Support
Saturday and Sundays: Email only support.
Email: support@cloudmylab.com
CloudMyLab support for Web and General Customers
